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If you are unable to find an answer to your question on this page, please contact us by clicking here.
Frequently Asked Questions
Login Questions
1. Can I change my username?
2. Can I change the temporary password I am issued?
3. When I try to log in, I receive the error message “Cookies Must be Enabled.”
4. Do I have access to every portion of the website?
5. How do I change my password?
6. I am using the correct log in information, but I am still unable to log in. What can I do?
7. I have forgotten my Oxford Club log in information. How can I retrieve it?
8. I use McAfee Privacy Service and I am unable to log in to the website.
9. Is my username case sensitive?
10. When I try to copy and paste my log in information, why is my log in rejected?
11. Will I need to log in separately to each of the services I subscribe to?
Questions
Q: Can I change my username?
A: No, you may only change your password. Your username must remain the same for login security reasons.
Q: Can I change the temporary password I am issued?
A: No, you will only be able to change your permanent login password. You will receive your permanent login information in your emailed welcome letter approximately two days after you join The Oxford Club, as well as in your welcome package approximately seven to 10 days after you join The Oxford Club.
Q: When I try to log in, I receive the error message “Cookies Must be Enabled.”
A: For Internet Explorer 6.0:
1.) Click the “Tools” button.
2.) Click “Internet Options.”
3.) Click the “Privacy” tab.
4.) Go to the bottom and click the “Edit” button.
5.) Add www.oxfordclub.com
6.) Click “Allow.”
7.) Then click “OK.”
8.) Now try to log in to the website.
Q: Do I have access to every portion of the website?
A: No, you may only log in to a section to which you subscribe. For example, if you have a Communiqué subscription, you will have access to that newsletter’s archives. It would not allow you access to the VIP Trading Services unless you subscribe to these services individually. Chairman’s Circle Members, though, can log in to every portion of the site, as well as then click on the plaque that says “Chairman’s Circle.”
Q: How do I change my password?
A: If you would like to change your password, you will have to call Member Services at 800.992.0205 or 443.353.4056 and they can change it in our system for you.
Q: I am using the correct log in information, but I am still unable to log in. What can I do?
A: We have a link now that will walk you through using our website. If you can’t log in with your appropriate username/password, you can mistype your password and then you will see a Video Link. This will walk you through using our site.
In some cases your Firewall Protection may prevent you from gaining access to our website. You may want to try and temporarily disable your firewall, and then see if you are able to log in. Zone Alarm Pro is an example of a firewall that might prevent you from accessing our website. In this case you will need to add our website to the Zone Alarm’s trusted sites section to gain access to our website. For other firewalls, you will need to contact your firewall manufacturer.
If you do not have a firewall, please follow the instructions provided below:
Internet Explorer 6.0
1.) Click the “Tools” button.
2.) Click “Internet Options.”
3.) Click the “Security” tab.
4.) Click on “Trusted Sites” icon
5.) Click the “Sites” button
6.) First go down and uncheck the button that says “require server verification.”
7.) Then go back up and add our website as http://www.oxfordclub.com
8.) Click the “Add” button
9.) Click “OK,” then “OK” again
10.) Close the browser and re-open so that our site is recognized as trusted and then try to login again.
AOL 9.0
1.) Click on “Settings.”
2.) Click on “Internet Properties.”
3.) Click on the “Security” tab.
4.) Click on “Trusted Sites” icon
5.) Click the “Sites” button
6.) First go down and uncheck the button that says “require server verification.”
7.) Then go back up and add our website as http://www.oxfordclub.com
8.) Click the “Add” button
9.) Click “OK,” then “OK” again
10.) Close the browser and re-open so that our site is recognized as trusted and then try to login again.
Q: I have forgotten my Oxford Club login information. How can I retrieve it?
A: If you have forgotten your log in information, please go to the log in screen and click on the link titled: “Forgot Password?” Then type in your email address and click on Get login/password. Your full log in information will be emailed to the email address we have on record for you within minutes. Then go back to the login screen and type in your username and password from the email.
Q: I use McAfee Privacy Service and I am unable to log in to the website.
A: If you use this privacy service, please add our website, http://www.oxfordclub.com to your list of trusted sites.
Q: Is my username case-sensitive?
A: No, the username is not case-sensitive.
Q: When I try to copy and paste my login information, why is my login rejected?
A: When you are copying and pasting, you must be certain that you are copying only the text, no spaces before or after it. If you are having difficulty successfully logging in when you copy and paste, you may want to manually enter your login information.
Q: Will I need to log in separately to each of the services I subscribe to?
A: Once you log in you will have access to the specific pages you have a subscription to. For instance, if you only subscribe to The Oxford Income Letter and Lightning Trend Trader, you will be able to see all pages related to those subscriptions, but you will not be able to log into The Momentum Alert page. Once you are on the site, though, you can access every subscription you have without having to re-enter your username/password for each page.