You have logged out You are now logged out.

Frequently Asked Questions

Downloading PDF Files

  • How do I download Adobe Acrobat Reader?

    If you do not have Adobe Acrobat Reader downloaded or you are using version 4.0 or less, please go to to download the latest version.

  • I have already downloaded Adobe Acrobat Reader, but when I try to download a PDF file, the screen comes up black or blank.

    Please try right clicking on the link and choosing “Save Target As.” You will want to save the file to your desktop, and then try left clicking on the new icon on your desktop.

  • When I click on a PDF file, I get the error message “File does not begin with %PDF.” What can I do?

    Certain builds of Netscape, Internet Explorer and AOL do not properly display embedded PDF files, even if Acrobat Reader is installed. To get around this, Adobe recommends configuring Acrobat as a helper, not a plug-in. Here’s how you do it:

    1) Exit from Netscape, Internet Explorer and/or AOL.

    2) Start Acrobat or Acrobat Reader. ( You can find your adobe application by going to your start menu and searching your programs.)

    3) Choose Edit > Preferences > Internet (Acrobat 6.0 or Acrobat Reader 6.0)
    choose Edit > Preferences > Options (Acrobat 5.x or Acrobat Reader 5.x)
    choose File > Preferences > General (Acrobat 4.x or Acrobat Reader 4.x).

    4) In the Options section, deselect “Display PDF” in Browser (Acrobat 5.x and 6.0, or Acrobat Reader 5.x and 6.0)
    deselect “Web Browser Integration” (Acrobat 4.x or Acrobat Reader 4.x).

    5) Click OK, and then exit from Acrobat or Acrobat Reader.

    6) Restart Netscape, Internet Explorer or AOL.

    Note: The next time you select a link to a PDF file in Internet Explorer and AOL, a dialog box will prompt you to specify what to do with the file. If you select “Open this file from its current location,” Internet Explorer and AOL will open the PDF file in Acrobat 4.0 or later or Acrobat Reader 4.0 or later, as a helper application. If you select “Save this file to disk,” Internet Explorer saves the PDF file to your hard disk, from where you can open it later.

  • How can I unsubscribe from my free e-letters?

    Scroll to the bottom of the e-letter from which you would like to unsubscribe. Click “unsubscribe” when prompted. Then click “Remove me from the future mailings.”

  • Email Related Questions

  • Can I unsubscribe to Oxford Club emails without canceling my membership?
    Yes, if you wish to discontinue the emails but keep your membership, please contact Oxford Club Member Services at 866.237.0436 or 443.353.4540.
  • How do I change my email address?
    To change your email address, simply call us at 866.237.0436 or 443.353.4540.
  • I am not receiving my Oxford Club emails
    If you are not receiving your email, please refer to our whitelisting instructions. These instructions are available at our website on the Contact Us page. If you have already whitelisted our service and you are still not receiving your emails, please contact us at 866.237.0436 or 443.353.4540.
  • Nothing happens when I click one of your links in my email.

    Some email providers disable links for the safety of their users. In this case, you can copy and paste the link into your address line.

  • Login Questions

  • Can I change my username?

    No, you may only change your password. Your username must remain the same for login security reasons.

  • Can I change the temporary password I am issued?

    No, you will only be able to change your permanent login password. You will receive your permanent login information in your emailed welcome letter approximately two days after you join The Oxford Club, as well as in your welcome package approximately seven to 10 days after you join The Oxford Club.

  • When I try to log in, I receive the error message “Cookies Must be Enabled.”

    For Internet Explorer 6.0:
    1.) Click the “Tools” button.
    2.) Click “Internet Options.”
    3.) Click the “Privacy” tab.
    4.) Go to the bottom and click the “Edit” button.
    5.) Add
    6.) Click “Allow.”
    7.) Then click “OK.”
    8.) Now try to log in to the website.

  • Do I have access to every portion of the website?
    No, you may only log in to a section to which you subscribe. For example, if you have a Communiqué subscription, you will have access to that newsletter’s archives. It would not allow you access to the VIP Trading Services unless you subscribe to these services individually. Chairman’s Circle Members, though, can log in to every portion of the site, as well as then click on the plaque that says “Chairman’s Circle.”
  • How do I change my password?
    If you would like to change your password, you will have to call Member Services at 866.237.0436 or 443.353.4540 and they can change it in our system for you.
  • I am using the correct log in information, but I am still unable to log in. What can I do?

    We have a link now that will walk you through using our website. If you can’t log in with your appropriate username/password, you can mistype your password and then you will see a Video Link. This will walk you through using our site.

    In some cases your Firewall Protection may prevent you from gaining access to our website. You may want to try and temporarily disable your firewall, and then see if you are able to log in. Zone Alarm Pro is an example of a firewall that might prevent you from accessing our website. In this case you will need to add our website to the Zone Alarm’s trusted sites section to gain access to our website. For other firewalls, you will need to contact your firewall manufacturer.

    If you do not have a firewall, please follow the instructions provided below:

    Internet Explorer 6.0
    1.) Click the “Tools” button.
    2.) Click “Internet Options.”
    3.) Click the “Security” tab.
    4.) Click on “Trusted Sites” icon
    5.) Click the “Sites” button
    6.) First go down and uncheck the button that says “require server verification.”
    7.) Then go back up and add our website as
    8.) Click the “Add” button
    9.) Click “OK,” then “OK” again
    10.) Close the browser and re-open so that our site is recognized as trusted and then try to login again.

    AOL 9.0
    1.) Click on “Settings.”
    2.) Click on “Internet Properties.”
    3.) Click on the “Security” tab.
    4.) Click on “Trusted Sites” icon
    5.) Click the “Sites” button
    6.) First go down and uncheck the button that says “require server verification.”
    7.) Then go back up and add our website as
    8.) Click the “Add” button
    9.) Click “OK,” then “OK” again
    10.) Close the browser and re-open so that our site is recognized as trusted and then try to login again.

  • I have forgotten my Oxford Club login information. How can I retrieve it?

    If you have forgotten your log in information, please go to the log in screen and click on the link titled: “Forgot Password?” Then type in your email address and click on Get login/password. Your full log in information will be emailed to the email address we have on record for you within minutes. Then go back to the login screen and type in your username and password from the email.

  • I use McAfee Privacy Service and I am unable to log in to the website.
    If you use this privacy service, please add our website,, to your list of trusted sites.
  • Is my username case-sensitive?

    No, the username is not case-sensitive.

  • When I try to copy and paste my login information, why is my login rejected?

    When you are copying and pasting, you must be certain that you are copying only the text, no spaces before or after it. If you are having difficulty successfully logging in when you copy and paste, you may want to manually enter your login information.

  • Will I need to log in separately to each of the services I subscribe to?
    Once you log in, you will have access to the specific pages you have a subscription to. For instance, if you subscribe to only The Oxford Income Letter and Lightning Trend Trader, you will be able to see all pages related to those subscriptions, but you will not be able to log in to The Momentum Alert’s page. Once you are on the site, though, you can access every subscription you have without having to re-enter your username/password for each page.
  • Printing Material From Our Website

  • When I try to print The Communiqué, it does not print correctly
    If you try to print the HTML version of the Communiqué, it may not print properly. For a printer-friendly version, please download and open the PDF version, right-click on the PDF, and choose “Print.”
  • Investment Q&A's

  • What is a “trailing stop”?

    At The Oxford Club, we believe the most important investing rule you can follow is to “cut your losers, and let your winners ride.” That way, you’re never stuck with a worthless investment… and the sky’s the limit on the ones that are doing well.

    Trailing Stop (TS): The trailing stop provision was instituted by the Club as a measure to protect profits and preserve capital in volatile markets. The Club’s general recommendation is to sell or close any investment position when the value of the position has fallen more than 25%. (You will be notified whenever a 25% TS is not in place.) Adjust your trailing stops as often as you’d normally check your portfolio, but note that you may want to check them more frequently in a highly volatile market.

    Trailing Stop Policy: Sell any stock if it falls more than 25% from its high, based on its highest closing price (unless specifically told otherwise). For example, if a stock’s closing high is $100, then your trailing stop is $75. So if it closes below $75 one day, sell it the next day. If it goes up to $150, adjust your stop – you do not want to wait until the stock falls all the way back to $75. Instead you would sell it at $112.50 and keep the gains.

    We NEVER use intraday high prices to set our trailing stops for our Oxford Club portfolios. We only sell the day after a stock CLOSES below our trailing stop. One important note – we don’t recommend putting your trailing stop order into the market before it’s triggered. When you place an open stop order with a broker, it turns into a market order once the level is hit. So don’t place your sell order until after it’s closed below the stop price.

    The Oxford Club will always update Members when it has closed out of a position in one of our portfolios. When a stock has hit its trailing stop, The Oxford Club will put out a Safety Switch Alert (via email) to all subscribers of that service.

    Please also see the detailed report on the website under Premier Investor Reports entitled: “How to Build a Million-Dollar Portfolio From Scratch.”

  • Do the VIP Trading Services use intraday trailing stops?
    It depends on the service. Each VIP Trading Service has a different method for determining what the stop price is.
    Most services use a close-of-day sell stop that is set and adjusted by the editor. Pay close attention to the listed stop price, because the service’s editor will set the price, and will not necessarily base it on a 25% trailing stop.
    The services that currently use standard trailing stops are Advanced Energy Strategist, Matthew Carr’s Dynamic Fortunes and The VIPER Alert.
  • How much should I invest in a particular opportunity?
    We usually recommend that you never put more than 4% of your total portfolio into any one investment. This way, if you invest 4%, and use a 25% trailing stop, you will never lose more than 1% of your portfolio on any one play. However, some of our strategists use different rules depending upon the recommendation at hand.
  • Why can’t you answer my questions about where I should invest?

    SEC regulations prohibit us from giving you personal investment advice. We are financial journalists, not advisors or brokers. Our newsletters, reports and other research services should never be interpreted as personalized investment advice.

    The sole purpose of our research is to alert you to opportunities that you may not be aware of. We make recommendations based on what we believe is the best course of action, given the research that we’ve done. You should always speak with a financial advisor before acting on any investment recommendation.

  • How do I keep track of my Oxford Club account?
    Whether you subscribe to one or several of our research products, The Oxford Club website allows you to easily track your account with us. When you log in to The Oxford Club website using your username and password, you’ll find a list of “My Newsletters” and/or “My Trading Services” on the homepage.
  • I am not familiar with options trading. Can you help?

    The Oxford Club doesn’t delve very deeply into options, but the services that do are very straightforward and clear-cut with their directions. You should be able to follow the instructions easily, but if not, you can always contact our editors at

  • When will my next issue(s) be posted to The Oxford Club website?
    The Communiqué is a monthly newsletter and comes out before the beginning of each month. The Oxford Income Letter is posted around the middle of each month. Strategic Trends Investor comes out near the beginning of each month. The VIP services have weekly alerts. These dates vary based on the specific research and current market trends, and these opportunities can come at any time. All issues are posted to The Oxford Club website the day they are published.
  • I am a new Oxford Club Member. Where should I start?

    New Members should look at The Oxford Club’s Quick Start Guide. To access it, click here.

  • Where can I find a broker?

    A list of available brokers, including online brokers, who may be able to assist you, can be viewed on the website under Member Resources or please click here. The people designated as Pillar One Advisors are full-service brokers who are Members of The Oxford Club and familiar with our services.

    Members have given us good feedback about Pillar One Advisor Richard Smith’s Trade Stop service that helps you track your stocks and trailing stops very easily:

  • Global Members: Can I trade your recommendations? How?

    Any Member can participate in our recommendations as long as they can trade stocks on the U.S. markets. If your broker cannot trade on the U.S. stock market you will need to find one who can. Click here to see a list of available brokers as well as our full-service Pillar One Advisors.

  • Can I use my IRA to trade this service?
    Anyone who has a self-directed IRA should be able to trade stock recommendations in our services. Please note that this doesn’t include most option plays and/or commodities.
    If you have any questions on how to trade using your IRA, talk to your IRA broker to get started.
  • The stock is now higher than when you recommended it? Should I buy it?

    For the most up-to-date information on any of our stock recommendations, please see the Current Portfolios on the website Each stock is updated daily after the market closes and will list whether the stock is a “Buy,” “Hold” or “Sell.” You should also check the Portfolio Updates and the most recent monthly newsletters to see what our editors are saying about various recommendations.

    As publishers, we are regulated by the FTC, not SEC. Financial newsletters are exempt from SEC regulation because our information goes out to a general audience on a regular basis. We cannot provide one-on-one advice.

  • The stock is plummeting. What should I do?

    When stocks are falling, make sure to pay close attention to your trailing stops. The trailing stops are put in place to protect your principal investments from dropping more than 25% (in most cases), or to protect any profits you have gained. The Oxford Club will also send out an email alert called the Safety Switch Alert, if one of our recommended stocks hits OUR trailing stop (keep in mind, your trailing stop might be different). For an explanation of trailing stops, click here.

  • Do you have current track records for The Oxford Club portfolios and VIP Trading Services?
    Yes. Our research team tracks every official recommendation that The Oxford Club makes. The portfolio section of the website will give a basic record of current open positions in The Oxford Club portfolios.
    For track records on the VIP Trading Services and more detailed information on The Oxford Club portfolios, use the “Contact Us” button on the left side of the website, or give us a call at 866.237.0436 or 443.353.4540.
  • Why is there a delay in receiving my alerts?

    The alerts are sent to everyone who subscribes simultaneously. Unfortunately, individual email providers may hold incoming emails so they do not overload their servers all at once before sending them on and to filter/scan them for viruses and spam.

    You may want to check with your email provider or consider a different provider if the delay in receiving emails seems prohibitively long to you.

  • Is my membership tax deductible?

    Membership and subscriptions can indeed sometimes be tax deductible. Financial conferences, subscriptions and memberships to financial newsletters are generally only tax deductible if you have a licensed investment business, and these are resources for your businesses. Please ask your tax advisor to be sure you are eligible for any tax deduction.