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Your order will be processed in 3-5 business days from the date it was placed.
All newsletters, reports and courses will be sent to you digitally unless otherwise specified on the order form at time of purchase. You will receive an email confirmation within one hour of placing your order. This email will contain links to reports promised or purchased, or information on how to access them. You will also be given access to the Members-only website at that time. Books will be delivered to the shipping address you provided within five to 10 business days of your order being processed.
If your order is on backorder, you will be notified. The order will be processed once the item is back in stock.
The transaction will be reflected on your card statement as PSV* (Publication Name) 866-237-0436.
EXAMPLE:
Shipping fees and options, where applicable, are clearly disclosed on your order form at the time of purchase.
For Auto Renewal Subscriptions Only:
If you enrolled in a subscription then we will charge your card at the frequency and price disclosed to you on the checkout page on which you provided your credit or debit card information.
From time to time, we may offer free and limited trials of our publications, products, and the like. After the end of the trial period, the regular price for our publications, products, or use of the website will be charged to the card provided at the start of the trial period. All customers signing up for the free trial will be required to submit payment card details as part of the process, to allow automatic payments once the free trial period finishes.
Customers not wishing to continue with the service after the free trial period ends must cancel their service using the cancellation form here, or use the following toll-free telephone number to cancel their service: 866.237.0436 (+1.443.353.4540 internationally) between 9 a.m. and 5 p.m. ET.
Notice will be sent if payment fails for any reason. It is the customer’s responsibility to make sure payment methods are correct to allow successful renewal payments.
Confirmation of Your Order
If you order one of our Services, within 24 hours of your order you will be sent an email that confirms receipt of your order. It will not contain the payment details provided by you.
In the event the payment method you provided fails, a Member Services Team agent will contact you by telephone (if you have supplied your number) or by email or letter to check the details you have supplied and retry the authorization process. Again, if we contact you by email or letter, our correspondence will not contain any payment details.
Ending a Subscription
We are entitled to terminate your paid or unpaid subscriptions and access to our websites at any time without notice. Provided you have not breached these terms and conditions, if we terminate a paid subscription of a fixed term, we will refund the unused portion of your subscription fee.
If you wish to cancel your subscription, you may contact our Member Services Team at 866.237.0436 (+1.443.353.4540 internationally) between 9 a.m. and 5 p.m. ET.
The refund and credit policy applicable to your purchase can be found on your order confirmation email.
Eligible refunds are processed within 14 days of receipt of your request to cancel your subscription.